Return and Refund Policy applies to Domestic Orders Only.

Hello dear customer! Thank you for shopping at Max Reach® Tools online store. We’re happy to see that you, along with thousands of others, continue to purchase our products that provide a simple, portable and fast solution that improves quality of life by reducing effort. We understand, however, that sometimes a product may not be what you expect it to be. If that happens, we want you to know what to do:

To be eligible for a return, your item must be unused and in the same condition that you received it (it must also be in the original packaging). If it has been 30 days since your order/purchase, we may not be able to offer you a full refund or exchange. Customers are responsible for the logistics costs associated with their shipping and return. A 15% restocking fee will also apply for returned online and commercial orders. Orders cannot be returned or refunded after 30 days from the transaction date.

When returning a product, please make sure to have the following documents and required information. 

  • All returns must be accompanied by all original proof of purchase documents. 
  • Shipping charges are non-refundable. It is the responsibility of the customer to pay for all shipping costs in returning a product. 
  • If the order has shipped and customer requests to cancel, it is still the responsibility of the customer to pay for all shipping costs in returning a product. 
  • All returns must be in the original packaging and contain all original components. Without all the original components, including manuals, nuts, and bolts etc., the return will not be accepted. This includes combo kits. All items from the combo kit must be returned or the return will not be accepted. Upon arrival at our facilities, your return will be inspected for all parts and pieces for processing of your refund. Max Reach® reserves the right to refuse any returns upon inspection. 
  • Upon check-in of the returned package, the return will be inspected within 7-10 business days. 
  • Final sale or discontinued items are not eligible for returns or exchanges. 
  • We only accept returns and refunds for new and unused products. 

We inspect all returned items when they arrive at our facility. You can expect to receive a refund within three weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate three weeks based on these factors: 

  • The time required for return shipping (up to 10 days) 
  • Product inspection at our return facility (up to 10 days) 
  • Processing from our financial institution (up to 3 days) 

It is the customer’s responsibility to obtain the return tracking number provided by the courier you are shipping with. It is recommended to keep the tracking number in order to guarantee a refund. It also allows the product to be tracked if there is a shipping error.

At Max Reach® we strive to make your experience amazing, however, if for some reason you received the wrong item or a broken tool, you can contact our office for a replacement within the first 30 days of receiving your order. Simply go to our Contact Us page on the website and select the Returns dropdown or email us at ContactUs@MaxReachTools.com In your support request, be sure to also include:

  • Date
  • Order #              
  • Full Name           
  • E-mail                 
  • Phone Number 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and refund.  If you’ve been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days. (Depends on the payment processor and bank provider).  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you’re waiting on a refund or simply haven’t received it yet, we ask you to follow the steps below before contacting our Customer Support Team:

  • Re-check your bank account. Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please use our “Contact Us” page and select the Returns drop-down menu or e-mail us at ContactUs@MaxReachTools.com  *Only regular priced items may be returned or refunded, unfortunately, sale items will not be accepted for return or refunds.

** Please note that prior to authorizing a replacement item or possible refund, Max Reach® reserves the right to request verification, such as a multiple photographs or a video, to confirm that the item shipped is incorrect or defective. **

** ALL INTERNATIONAL SALES ARE FINAL AND WE DO NOT ACCEPT THE RETURN OF INTERNATIONAL ORDERS. (No refunds, returns, or exchanges).**