You may request a return within 30 calendar days of delivery. Return requests submitted after this period will not be accepted.
To qualify for a standard return, the tool must:
The return period is not a trial period. Tools used for cutting are not eligible for a standard return. Reports of defects or malfunctions are reviewed separately under the warranty provisions below.
Contact contactus@maxreachtools.com before shipping your return. Include:
Once approved, we will provide return instructions and the shipping address. Ship the return within 14 calendar days of approval. Do not send a return without prior authorization.
Customers are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable.
A 15% restocking fee applies to standard returns of online and commercial orders. The fee is calculated on the product purchase price, excluding taxes and shipping.
If you purchase return shipping directly, that cost will not also be deducted from your refund. If we arrange a return label at your expense, its cost will be deducted from your refund.
Use a tracked shipping service and retain your shipping receipt. For items valued over $75, we recommend shipping insurance. Keep the tracking number until the return and refund are completed.
All returns are inspected upon arrival to verify their condition and completeness. We will notify you by email whether your refund is approved.
Approved refunds are issued to the original payment method, less the applicable restocking fee and any return-label cost arranged through us. Original shipping charges are not refunded.
Refunds are processed within a few business days after approval. Your bank or payment provider may require additional time to post the credit.
Returns that are used, incomplete, damaged, or otherwise fail to meet the return conditions may be declined.
Products purchased at a promotional or discounted price are subject to the same return conditions.
Items expressly identified as Final Sale at the time of purchase are not eligible for standard returns. Reports of defects or incorrect items are reviewed separately.
Inspect your order upon delivery. If you receive an incorrect item, shipping damage, or a tool that does not operate properly, contact contactus@maxreachtools.com promptly.
For issues identified upon receipt, notify us within 30 calendar days of delivery. Include your order number, a description of the issue, and photographs where applicable.
These requests are evaluated separately from standard unused-product returns. We may request additional information or inspection before confirming the appropriate resolution and shipping arrangements.
Exchanges are available only for confirmed defective or damaged items and are subject to review. Contact us before returning an item for exchange.
Replacement delivery times vary by location and product availability.
If an approved refund has not appeared:
If the refund is still missing, email contactus@maxreachtools.com with your order number.
All prices are listed in US dollars. Your bank or payment provider may convert the charge into your local currency.
The recipient is responsible for confirming that the product may be legally imported and for paying applicable customs duties, taxes, clearance charges, brokerage fees, and other import costs.
International orders may take 7–10 business days to process. After shipment, allow approximately 2–3 weeks for delivery. Customs processing may cause additional delays.
Provide a valid telephone number and respond promptly to carrier or customs requests. Carrier holding periods vary. Orders refused at customs may be returned to the sender, and original shipping charges are non-refundable.
International sales are final and are not eligible for standard returns or exchanges.
If an international order arrives incorrect, damaged, or defective, contact us within 30 calendar days of delivery. Include your order number, contact information, a description of the issue, and photographs where applicable.
After review, Max Reach Tools may provide a replacement or refund the order cost, including original shipping charges where applicable. Customs duties, taxes, and other import fees are non-refundable.
Do not return an international order without written instructions. Warranty claims are reviewed separately under the limited warranty below.
Max Reach Tools reserves the right to decline an international order before shipment and refund the payment.
Max Reach Tools products include a one-year limited warranty from delivery covering manufacturing defects and malfunctions under normal use.
The warranty does not cover damage caused by misuse, accidents, modifications, improper maintenance, or normal wear.
Contact contactus@maxreachtools.com with proof of purchase and a description of the issue. Claims are subject to evaluation, and inspection may be required before a replacement is approved.
Shipping charges apply to warranty replacements. We will confirm the applicable charges and shipping arrangements before proceeding.
For return, refund, exchange, or warranty assistance: